Once a delivery has been requested and accepted, you must have your items ready and loaded within 15 minutes of the scheduled pick-up time.
You have the responsibility to package your items appropriately to withstand delivery and will allow the driver to inspect the items for any damage prior to the delivery.
Unless you have requested that the driver help load and unload, you have the responsibility to both load and unload at the delivery location. Unless otherwise specified, the driver will help at their discretion.
You should check your driver’s ID to ensure it matches the information provided to you in the app.